1. SHIPPING AND DELIVERY
We know how frustrating it is waiting for goods to arrive which is why we aim to get your order to you as quickly, safely and cost-effectively as possible. The exact time will depend on when you place your order and where it is being delivered to but here’s a useful guide:
- For UK orders, we aim to deliver within 5 working days of receiving your order
- For EU orders, we aim to deliver within 3 to 5 working days of receiving your order*
- For orders to the rest of the world, we aim to deliver within 8 days working days of receiving your order
Please note that all times or dates stated for delivery are estimated.
*Please note that delivery times in Eastern Europe may vary.
2. DESPATCH TIMES
Our online shop is open all day, every day but we can only prepare items for dispatch between Monday to Friday.
This means that orders placed at the weekend aren’t processed until the first working day of the following week. In addition, orders received after 10am (Central European Time) during weekdays are processed the following working day and orders shipped accordingly.
3. ORDERING ON PUBLIC HOLIDAYS AND OVER CHRISTMAS
If you place an order on a public holiday or over the Christmas period, it will take a little longer for your goods to arrive.
This is because our warehouses are closed on public holidays so we can’t process orders on these days while courier deliveries aren’t made on public holidays (in the United Kingdom, European Union and EEA Member States) or between Christmas and the New Year.
4. TRACKING YOUR ORDER
You can’t send different items to different addresses but you can choose a back-up address during checkout. You can also track any orders sent by courier and you’ll find full details of how to do this with your order confirmation.
5. SIGNING FOR DELIVERY
Unless you’ve bought accessories, you’ll need to sign for your order so please make sure that you are at the address you gave us on delivery day between normal working hours (insert hours here). All deliveries sent by courier or registered post will need to be signed for.
6. DELIVERY CHARGES
You’ll be able to see your delivery charges as soon as you place your order in the online basket during checkout.We’re sorry but we aren’t able to offer a pick-up in person service at our warehouse(s).
Find out about Returns and refunds here.